Online Experience
Why do I need to choose a store?
Selecting a store allows you to personalize your browsing experience on the site based on the chosen Patrick Morin branch. Choosing a store will allow you, among other things, to see product availability in your store.
I don't see the price for all products. Why?
The price of certain products, including building materials, is not available online due to fluctuations in current prices. Additionally, some products are not available for online purchase and price display is restricted. To obtain prices for these products, please don't hesitate to contact an in-store advisor.
How can I check the availability of a product in a store?
The site always shows you the quantity available in your store, based on the store selection you made. If the available quantity is not sufficient for your project or if a product is out of stock at the selected store, you can always check the inventory of other Patrick Morin branches. Please note, however, that for operational reasons, products cannot be transferred from one store to another.
We do our best to present you with the most representative inventory possible. However, there may be some variations depending on the products and stores.
Will items currently out of stock be available again?
Yes, we reorder most items that are displayed on the site, except for clearance products.
I placed an online order and didn't receive a confirmation email. Why?
For reasons beyond our control, some email service providers block email transfers or simply direct Patrick Morin emails to the junk mail folder (spam). We invite you to check this folder. If you still haven't received anything, please write to us at the following address: serviceclient@patrickmorin.com.
What are the payment methods for online orders?
Online orders can be paid with credit cards such as Visa or Mastercard.
However, prepaid Visa and Mastercard cards are not accepted on our website. Additionally, it is unfortunately not possible to pay with a gift card on our site.
Pickup and Delivery
What delivery methods are offered?
You can receive your order in two ways:
- Home delivery (parcel shipping or PM truck delivery)
- In-store pickup
If you prefer to receive your order by mail, parcel shipping is currently offered in certain regions of Quebec and Ontario.
Some delivery fees may apply depending on the amount of your order. Parcel shipping is free for orders over $100. Some conditions apply.
If you prefer in-store pickup, that's also possible! Place your order in the morning and pick up your purchases the same day. You will have a maximum of 10 days following your online order to come to the store to pick up your products. An email indicating that your order is ready will be sent to you. You must wait for this email before coming to the store.
PM truck delivery is offered for all our products except for dangerous or chemical materials and those that are sensitive to freezing. Some tools are also excluded for safety reasons.
At the time of delivery, you will need to provide your name and the order number (WEBCXXXXXX). We also accept delivery delegates. The person receiving the goods will also need to provide this information for validation purposes.
Please note that a delivery fee of $69 applies to PM truck deliveries. Additional fees may be added depending on the type of PM truck required for delivery.
What are the delivery fees?
A delivery fee of $69 is charged for orders delivered by PM truck.
Enjoy free parcel shipping for orders over $100. Below this amount, delivery fees will be calculated directly during the online payment process.
How far do you deliver?
PM truck delivery
Our PM trucks deliver up to a maximum distance of 50 km from each store.
Parcel shipping
Parcel shipping is currently only offered in certain regions of Quebec and Ontario. If the delivery address is outside these provinces, the order will be cancelled.
Please note that we do not deliver to post office boxes. Additionally, building materials can only be delivered by our PM truck delivery service (within a 50 km radius of a branch).
Which products are eligible for home delivery?
Products eligible for home delivery are identified on the product page and in your shopping cart. Otherwise, the option will not be offered when choosing the delivery or pickup method and will not appear on the product page.
Please note that dangerous goods, chemical products, products sensitive to freezing, heavy and bulky products (items of 50 lbs and more) are not eligible for parcel shipping. Building materials and clearance products are also excluded from parcel shipping.
Can I select multiple delivery/pickup methods for my order?
In a single order, you must choose only one delivery/pickup method for the entire order. For home delivery, the system will by default select the most advantageous delivery method for you based on your order and will automatically calculate the fees (if applicable).
Please note that, for operational reasons, certain products are not eligible for PM truck delivery and parcel shipping.
What are the processing and reception times for my order?
We will process your order as quickly as possible.
If it's a PM truck delivery, one of our in-store advisors will contact you to arrange a delivery date.
If it's a parcel shipment, you will receive a shipping email when the order is shipped. You can track your order using the tracking number in the email. Once your order is shipped, the reception time is 5 to 7 business days.
What are the possible carriers for parcel shipping?
The carrier will be determined based on your order (weight and dimensions) and your delivery address. Carriers will be selected based on what is most advantageous for you during the online payment process of your order.
Do I need to present a document or ID when picking up in-store?
When picking up in-store, you will need to present yourself at the reception with your order number (WEBCXXXXXX), photo ID, and the credit card used to pay for your order.
Do you accept pickup delegates?
If you are unable to come and pick up your order yourself, we accept pickup delegates. However, you must enter the name of the person responsible for picking up your order in the field provided for this purpose before finalizing your order. During pickup, the person will need to provide your name, the order number (WEBCXXXXXX), and photo ID for validation purposes.
For home delivery, can the delivery personnel handle and bring the ordered merchandise into my home?
Our delivery personnel do not handle any items at the delivery location. They will place your merchandise near your entrance but will not be able to enter your residence with your products.
Returns and Exchanges
What are the conditions of the return policy?
If you change your mind, if the product doesn't satisfy you, or if you've been too ambitious, simply return the unused items to any of our branches within 90 days of purchase, and we'll gladly exchange or refund them. Note that the product must be in the same condition as at the time of purchase and must not have been used.
Proof of purchase (receipt) and original packaging are required for any exchange or refund. The refund will be issued according to the original payment method. A product returned under the conditions listed above but without a receipt will be refunded in the form of a gift card at the lowest price in the system for the last 90 days. A product returned in damaged packaging (or without packaging) will be refunded in the form of a gift card.
If the product you wish to return is defective, please refer to the supplier's warranty.
At all times, Patrick Morin Inc. reserves the right, at its sole discretion, to refuse a return or exchange.
The return policy may be modified at any time without notice.
What are the exceptions to the return policy?
The following products are excluded from the return policy. These are final sales. No exchanges or refunds on:
- Special orders
- Cut products
- Custom paint/stain mixes
- Customized products
- Clearance products
- Products for hygiene reasons (toilet seats, gloves, etc.)
- Products containing gas (The customer must refer to the user guide and/or the product's website.)
- Gift cards
What are the possible applicable fees related to the return policy?
Some products may be subject to applicable fees if returned:
- Deposits on special orders are non-refundable.
- Transportation fees are non-refundable.
- Products returned via our delivery truck are subject to handling and delivery fees.
If your order was delivered by PM truck and you wish to make a return without having to travel, please contact the store that made the delivery. Our advisors can schedule a time to pick up the merchandise. However, transportation fees will apply. We invite you to communicate directly with your branch to learn about the terms related to this type of return.
I made my purchase online. How can I return the merchandise?
Online orders are subject to the same conditions as those appearing in the return and exchange policy.
To make a return by parcel, access your order directly in your account or via the return request form. You will need your order number starting with "WEBC". You can select the product to return, the quantity to return, and the reason for the return.
You will receive a return label by email to print and stick on the return package. Detailed instructions for the carrier (expected pick-up date at your home, etc.) will be sent to you by email at the same time as the return label. The merchandise to be returned must be packaged as it was when received at your home.
How to cancel a Web order?
If you wish to cancel your order, contact us quickly at serviceclient@patrickmorin.com. Once the order has been shipped, it can no longer be cancelled. A return request will need to be made after receipt.
When will I receive my refund?
When the merchandise is received at our warehouse, the product(s) will be verified and the return must be pre-authorized. The refund will be made according to the payment method used for the order if and when the return is accepted.
Please note that for operational reasons, exchanges by parcel are not possible. A return request can only trigger a refund.
Please note that the delay for refunds made by credit cards can take up to 15 business days.
Can I return by mail an item purchased in-store?
If you purchased your product in-store, it is unfortunately impossible to return it by mail. In this case, you will need to go to the store to make your return.
I received a pallet during my delivery. How do I return it?
Some products will be delivered or picked up on one or more pallets depending on the quantity purchased. Additional fees will be added to your order according to the type of pallet associated with the product. These fees are refundable according to the usual return and refund policy, subject to the presentation of the purchase invoice and the good condition of the pallets within 90 days of purchase.
Price Adjustment Policy
I bought an item at regular price and it's now on sale. Do you have a price adjustment policy?
Patrick Morin strives to offer you the best value for your purchases. If you believe a price adjustment is warranted, we invite you to request it in-store.
If the item you purchased at regular price goes on sale less than 10 days after purchase, you can benefit from a price adjustment between the current price and the reduced price upon presentation of the receipt. It is not possible to obtain a price adjustment for end-of-season and/or clearance products.
What are the conditions related to the price adjustment policy?
To benefit from the price adjustment policy:
- you must present your receipt and proof of the reduced price in-store (not valid online);
- the item for which you are requesting a price adjustment must be in stock.
The only flyers that can be used as proof of reduced price are our digital flyers displayed on patrickmorin.com websites and our printed flyers. No other flyers or promotional materials are eligible as proof under this best price policy.
What are the exclusions to the price adjustment policy?
The price adjustment policy does not apply to all products. Some exclusions apply:
- Clearance products are excluded from this price adjustment policy.
- The price adjustment policy does not apply to items offered for a limited time or in limited quantities.
- This policy is not applicable to special order, customized, or made-to-measure items.
Our price adjustment policy does not apply to the following products:
- Treated wood
- Spruce wood
- OSB
- Plywood
Furthermore, our price adjustment policy excludes:
- Items subject to a category or brand discount
- Merchandise on promotion
- Products found at a retailer that sells exclusively online
- Items whose lower competitive price is the result of an advertising error, typographical error, or promotional offer
The item I want to purchase is less expensive at a competitor. What can I do?
If you find an item at Patrick Morin and discover it's selling for less at a local competitor, we will offer it to you at the same price! This policy applies if all the conditions listed below are met and it's not an excluded product.
In such a case, certain conditions apply:
- The competitor's physical store must be located within a maximum distance of 25 km from your Patrick Morin branch.
- The brand, model, and manufacturer of the product must be identical.
- The competitor's product must be in new condition and part of their regular stock.
- The competitor's item must be at regular price and not at a reduced price.
- Proof of the competitive price must be presented and deemed satisfactory by your Patrick Morin store.
The item I want to purchase is part of a promotional offer. What can I do?
Unfortunately, products that are part of a promotional offer* are excluded from our price adjustment policy. Thus, if the item purchased at regular price is included in one of the promotions indicated below, for example, it cannot be subject to a price adjustment.
*Promotional prices include those offered during special events including, but not limited to, Black Friday or Cyber Monday sales, mega sales, Boxing Day and After-Christmas promotions, manufacturer's original discounts or prices, coupon or voucher discounts, bonus or free offers, end-of-line or clearance sales, display or demo item sales, refurbished item sales, open-box item sales, and any other promotion or event aimed at offering an item at a price lower than the regular price.
Financing
Do you offer a financing program?
Yes, we offer a financing service through Fairstone Financial. You can find all the details here.
How can I apply for financing at Patrick Morin?
There are three ways to apply for financing: online, by scanning the QR code displayed in-store using your smartphone, or by texting Patrickmorin to 51767. For more details, check the Financing section of our website.
Is there a minimum purchase amount required to obtain financing?
No, there is no minimum purchase required.
What should I do if I don't have an email address and want to obtain financing?
An email address is mandatory. Your transaction receipts and monthly statements will be sent to the email address you provide.
Which address should I enter on my financing application if I'm moving soon?
Fairstone Financial will validate the address on your application with the credit bureau. It is therefore suggested to enter your current address, as it is already in your credit file. Once your application has been approved, you can make an address change.
Will I receive a Patrick Morin credit card?
No, no credit card will be issued. However, you will have a line of credit valid for two years with Fairstone Financial.
What happens if my financing application is rejected?
If your application is rejected, you will receive details by email and you can contact a Fairstone Financial agent if you wish.
Can I add a co-applicant if my financing application is rejected?
No, it is not possible to add a co-applicant.
Are there any fees to join the financing program?
No, there are no membership fees, but an annual fee of $35 will be charged by Fairstone Financial on your first statement, and once a year thereafter.
What are the annual fees for the Fairstone line of credit and when should I pay them?
The fees are $35 per year as long as there is a balance due. No annual fees will be charged if there is no balance to pay on the anniversary date of your account opening.
The annual fees will be charged on your first statement, then annually on the anniversary date of the account opening, as long as you have a balance to pay.
What should I do if my Fairstone password doesn't work?
If your Fairstone password doesn't work, please contact the Fairstone Financial administrative center.
You can call 1-888-638-2274 or chat from the Fairstone Financial homepage. Fairstone Financial customer service is open Monday to Friday from 8 am to 8 pm except on December 25th.
Can I use my Fairstone line of credit at a store other than Patrick Morin?
No, your available credit can only be used at Patrick Morin.
What happens if the balance of my purchase is not paid in full when my financing plan expires?
If there is a balance remaining on the expiry date of your financing plan, interest charges will be applied to the remaining balance on the account. If you wish, you can ask a Fairstone Financial agent if it's possible to convert your line of credit balance into a personal loan.
I want to take advantage of parcel delivery, but I can't select the Fairstone Financing option. Why?
To use the Fairstone Financial payment method on an order delivered by parcel, your entire order must have the parcel delivery mode.
Services for Entrepreneurs
Do you offer a financing program?
Yes, we offer in-store support to estimate your projects. Whether it's for building your new home, a bathroom renovation, flooring, or a flower box, our advisors are available to guide you in your decisions.
What services are offered to entrepreneurs?
A team dedicated to entrepreneurs, personalized service, representatives on the road, extended hours to better serve you, delivery service, etc.
I want to open an entrepreneur account. How do I do that?
Whether it's for self-construction or for your business, you can open an entrepreneur account in-store with an advisor at the PRO counter. Certain conditions apply. For more details, please contact the PRO counter at your Patrick Morin store.
I can't log in to my account via the website. Why?
At the moment, it is unfortunately not possible to log in online with your entrepreneur account number.