Selecting a store allows you to customize your navigation on the site according to the Patrick Morin store chosen. It also allows you, among other things, to see the availability of products in your store.

The price of some products, including building materials, is not available online due to market price fluctuations. Also, some products are not available for sale online and the display of the price is restricted. For prices for these products, do not hesitate to contact an in-store consultant.

Most of our products are online, but some products may not be displayed due to certain factors.

The site always shows you the quantity available in your store, depending on the selected store. If product inventory is not sufficient for your project or if a product is no longer in stock at the selected store, you can, at any time, view the inventory of the other Patrick Morin stores. Please note, however, that for operational reasons, products cannot be transferred between our stores.
We do our best to present an inventory that is as accurate as possible. However, there may be some variations depending on products and stores. 

Yes, we do reorder most of the items that are displayed on the site, except for liquidation products.

When the inventory on our website indicates that only one (1) product is available, please note that this item may be the in-store display model.

To ensure the exact availability and condition of the product, we strongly recommend that you contact our store directly before making a purchase. Our team will be happy to check the status of the product and provide you with all the necessary information.

Online orders can be paid with a credit card such as Visa or Mastercard. 
However, Visa and Mastercard prepaid cards are not accepted on our website. In addition, it is unfortunately impossible to pay with a gift card on our site.

There are two ways to have your order delivered:

1. Home delivery (parcel shipping or Patrick Morin truck delivery)
2. In-store pickup

If you prefer to receive your order by mail, parcel shipping is currently available in some parts of Quebec and Ontario.

Depending on the amount of your order, shipping fees may apply. Parcel shipping is free for orders over $100. Some conditions apply.

If you prefer to pick up your order in-store, that’s also an option! You can place your order in the morning and pick up your purchases the same day. You’ll have a maximum of 10 days after placing your online order to pick up your purchases in-store. We’ll send you an email when your order is ready for pickup. You must wait for this email before coming to the store.

Delivery by PM truck is available for all our products except hazardous materials, chemicals, and products that may freeze. For security reasons, some tools are also excluded.

You will need to provide your name and order number (WEBCXXXXXX) when your order is delivered. You can also designate someone to receive your order for you. The person who receives your order will have to provide the same information to confirm their identity.

Please note that a delivery fee of $69 applies for delivery by PM truck. There may be additional fees depending on the type of PM truck required for the delivery.

A $69 delivery fee applies to orders delivered by PM truck.

Enjoy free parcel delivery on orders over $100. Below that amount, shipping fees will be calculated directly during the online payment process.

PM delivery trucks

Our PM trucks deliver within a 50 km radius of each store.

Shipping Delivery

Parcel shipping is currently only available in some parts of Quebec and Ontario. If the delivery address is outside one of these two provinces, the order will be cancelled.
Please note that we do not deliver to P.O. boxes. Please also note that building materials can only be delivered by PM truck (within a 50 km radius of a store).

If an item is eligible for home delivery, it’s indicated on the product sheet and in your shopping cart. Otherwise, it won’t be shown as an option on the product sheet or when you choose the delivery or pickup method.

Please note that hazardous materials, chemicals, products sensitive to freezing, heavy and bulky items (articles weighing 50 lbs or more) are not eligible for parcel shipping. Construction materials and clearance products are also excluded from parcel shipping.

You can only select one delivery/pickup method per order. For home delivery, the system will default to the most affordable delivery method for your order and will automatically add any shipping fees. 

Please note that for operational reasons, some items cannot be delivered by PM truck or parcel shipping.

We will process your order as quickly as possible.

If it is a PM truck delivery, one of our store consultants will contact you to arrange a delivery date.

If it is a parcel delivery, you will receive a shipping email when the order is shipped. You will be able to track your order using the tracking number included in the email. Once your order is shipped, it will take 5 to 7 business days to receive it.

The company used to ship your items is selected based on your delivery address and the weight and dimensions of your order. The most affordable shipping option will be selected for you during the online payment process.

At the time of in-store pick-up, you will need to go to the reception desk with your order number (WEBCXXXXXX), photo ID and the credit card used to pay for your order. 

If you are unable to travel to pick up your order yourself, we accept pick-up delegates. However, you must include the name of the person picking up your order in the appropriate field before finalizing your order. During pick-up, the person will need to provide your name, order number (WEBCXXXXXX) and photo ID for validation purposes. 

Our delivery people do not handle any items at the place of delivery. They will drop off your items near your entrance but will not be able to enter your home with them.

If you change your mind, if you're not satisfied with the product, if you've been too enterprising, simply return unused items to any branch within 90 days of purchase and we'll gladly exchange it or refund your money. Please note that the product must be in the same condition as when purchased and must not have been used.
Proof of purchase (invoice) and original packaging are required for any exchange or refund. Refunds will be issued according to the original method of payment. A product that is returned under the conditions listed above, but without an invoice, will be refunded in the form of a gift card at the lowest price in the system over the last 90 days. A product returned in damaged packaging (or without packaging) will be refunded in the form of a gift card.
If the product you wish to return is defective, please refer to the supplier's warranty.
In the case of parcel delivery, if the item received is damaged in transit, you have three (3) days from receipt of the parcel to request a refund or exchange. After this period, please refer to the supplier's warranty.
Patrick Morin inc. reserves, at all times and at its sole discretion, the right to refuse a return or exchange.

Patrick Morin inc. reserves the right to refuse a return or exchange at any time and at its sole discretion.
The return policy may be modified at any time, without prior notice.

The following products are excluded from the return policy. They are therefore final sales. No exchange or refund on:

• Special orders
• Cut products
• Custom paint/stain blends
• Custom products
• Clearance products
• Products such as toilet seats, gloves, etc., for hygiene reasons)
• Products containing gas (customers must refer to the user guide and/or the product website)
• Gift cards

Some products may be subject to applicable fees if they are returned. These fees are as follows:

• Deposits on special orders are not refundable.
• Shipping charges are not refundable.
• Products returned via our delivery truck are subject to a handling and delivery fee.

If your order was delivered to you by PM truck and you would like to make a return without having to go to the store that made the delivery, please contact the store that made the delivery. Our advisors will be able to schedule a time to pick up the merchandise. However, transportation fees will apply. We invite you to communicate directly with your store to know the terms and conditions for this type of return.

Online orders are subject to the same terms and conditions as outlined in the return and exchange policy.

To make a return by parcel, access your order directly in your account or via the return form. You will need your order number beginning with "WEBC". You will be able to select the product to be returned, the quantity to be returned and the reason for the return.

You will receive an email with a return label to print and affix to the return packaging or an email code to present at the postal counter. The merchandise to be returned must be packaged as it was when you received it at your home. Then return the package to the post office nearest you.

If you wish to cancel your order, please contact us as soon as possible by calling the store where you placed your order or by e-mail at serviceclient@patrickmorin.com.

Parcel shipping

Please note that once your order has been shipped, it cannot be cancelled. A return request must be made upon receipt of the merchandise.

If you have any questions about your parcel shipping order, please contact our Laval store at 450-781-4466.

When the merchandise is received at our warehouse, the product(s) will be verified and the return must be authorized beforehand. Refunds will be made according to the payment method used for the order if and when the return is accepted.

Please note that for operational reasons, parcel exchanges are not possible. A return request can only result in a refund.

Please note that credit card refunds may take up to 15 business days to process.

If you purchased your product in store or received your order by pickup or by PM truck, it is unfortunately impossible to return it by mail. At this point, you will have to come to the store to make your return.

Some products will be delivered or picked up on one or more pallets depending on the quantity purchased. Additional charges will be added to your order depending on the type of pallet associated with the product. These fees are refundable according to the usual return and refund policy upon presentation of the purchase invoice and the condition of the pallet(s) within 90 days of purchase.

Patrick Morin strives to offer you the best value for money. If you believe that a price adjustment is necessary, we invite you to request one in-store.

If the item you purchased at regular price goes on sale less than 10 days after purchase, you may be entitled to a price adjustment between the regular price and the reduced price upon presentation of the invoice. It is not possible to obtain a price adjustment for end-of-season or liquidation products.

To benefit from the price adjustment policy:

• You must present your invoice and proof of the reduced price in-store (not valid online).
• The item for which you are requesting a price adjustment must be in stock.

The only flyers that can be used for proof of a reduced price are our digital flyers posted on the patrickmorin.com and our printed flyers. No other flyers or promotional materials are admissible as evidence under the price adjustment policy.

The price adjustment policy does not apply to all products. Some exclusions apply:

• Clearance products are excluded from this price adjustment policy.
• The price adjustment policy does not apply to items offered for a limited time or in limited quantities.
• This policy does not apply to items subject to a special, personalized, or custom order.

Our price adjustment policy does not apply to the following products:

• Treated wood
• Spruce wood
• OSB
• Plywood

In addition, our price adjustment policy excludes:

• Category or branded discount items
• Merchandise offered on sale
• Products found at a retailer that sells only online

 Items that have a lower competitive price as a result of an advertising error, typographical error, or promotional offer

If you find an item at Patrick Morin and discover that it sells for less at a local competitor, we will offer it to you at the same price! This policy applies if all the conditions listed below are met and it is not an excluded product.

In such a case, certain conditions apply:

• The competitor's physical store must be located at a maximum distance of 25 km from your Patrick Morin store.
• The make, model and manufacturer of the product must be identical.
• The competitor's product must be in new condition and part of its regular inventory.
• The competitor's item must be at regular price and not discounted.
• Proof of competitive pricing must be presented and deemed satisfactory by your Patrick Morin store.

Unfortunately, products subject to a promotional offer* are excluded from our price adjustment policy. Thus, if the item purchased at regular price is included in one of the promotions below, without limitation, the latter will not be subject to a price adjustment.

*Promotional prices include, but are not limited to: Black Friday or Cyber Monday sales, mega sales, Boxing Day and after Christmas sales, manufacturer discounts or original prices, coupons or vouchers, bonuses or gratuity offers, the sale of end-of-series or clearance items, the sale of display items or demonstrators, the sale of refurbished items, the sale of open-box items, and any other promotion or event intended to offer an item at a price below the list price.

Yes, we have a financing service with Fairstone Financial. See all the details here.

There are three ways to apply for financing: going online, scanning the QR code displayed in-store using your smartphone, or texting “Patrickmorin” to 51767. For more details, see the Financing section of our website.

An email address is required. Your transaction slips and monthly statements will be sent to the email address you provide.

Fairstone Financial will validate the address on your application with the credit bureau. It is therefore suggested to enter your current address, as it is already written on your credit file. Once your application has been approved, you will be able to change your address.

No, no credit card will be issued. However, you will have a two-year line of credit with Fairstone Financial.

If your application is refused, you will receive details by email and you can contact a Fairstone Financial agent if you wish.

No, there is no membership fee, but an annual fee of $35 will be charged by Fairstone Financial on your first statement of account, and annually thereafter.

The fee is $35 per year as long as there is a balance owing. No annual fee will be charged if there is no balance to pay on the anniversary date of opening your account.

The annual fee will be charged on your first statement of account, and then annually on the anniversary date of opening your account, as long as you have a balance to pay.

If your Fairstone password doesn’t work, please contact the Fairstone Financial Administration Centre.

You can call 1-888-638-2274 or chat from the Fairstone Financial home page. Fairstone Financial customer service is open Monday to Friday from 8 a.m. to 8 p.m. and Saturdays and Sundays from 8 a.m. to 8 p.m. except December 25.

If there is a balance to be paid on the maturity date of your financing plan, interest charges will be charged on the remaining balance in the account. If you wish, you can ask a Fairstone Financial agent if it is possible to convert your line of credit balance into a personal loan.

To use Fairstone Financial's payment method on a parcel delivery order, your entire order must be shipped via parcel delivery.

Yes, we offer in-store support to estimate your projects. Our advisors are here to guide you through all your decisions, whether you are constructing a new home, renovating a bathroom, laying a new floor or building a flower box.

We have a team dedicated to helping contractors. They provide personalized service, have representatives on the road, offer delivery service and work extended hours to serve you better.

Whether you are working for yourself or a company, you can open a contractor account in-store with a PRO counter advisor. Certain conditions apply. For more details, please contact the PRO counter at your Patrick Morin store.

For the moment, it is unfortunately not possible to log in online with your contractor account number.